Author:
Thomas Wallace
Last update:
2025/07/11
Forex risk disclaimer:
Trading forex and CFDs carries a high level of risk!
FXCM Review 2025
Country:
England
Year: 1999
Leverage: Up to 1:400
Deposit: From 50 USD
Spread: Medium
Broker type: STP, ECN
Offices: Sydney, London, Berlin, Paris, Legnano, Johannesburg, Hamilton, Athens, Tel-Aviv, Hong Kong
Platforms: Web, MetaTrader 4, TradingView, NinjaTrader, Trading Station, FIX API
Instruments: Currencies, Crypto, Indices, Metals, Energies, Softs
Payment Methods:
General Overview
General Overview
When it comes to online trading, especially in the forex and CFD markets, one of the most important factors traders should investigate is the broker’s regulatory standing and fund security measures. At TopFxBrokers, we aim to provide clear, accurate, and up-to-date information to help traders make informed decisions. FXCM is a globally recognized brokerage brand, but not all its entities operate under the same regulatory conditions. Below, we explore the regulatory landscape of FXCM, assess its overall safety, and highlight which of its entities are—and are not—overseen by top-tier financial authorities.
Is FXCM Regulated?
FXCM is authorised by multiple top-tier regulators, ensuring strong regulatory oversight. These include four Tier-1 regulators: the Financial Conduct Authority (FCA) in the UK, the Australian Securities & Investments Commission (ASIC), the Canadian Investment Regulatory Organization (CIRO), and regulation in the European Union through the MiFID passporting system. FXCM also holds authorizations from two Tier-2 regulators and none from Tier-3 or Tier-4, indicating a high level of regulatory trustworthiness.
Is FXCM Safe?
FXCM is considered highly trusted due to its regulatory status and operational safeguards. Client funds are held in segregated accounts in line with client money rules, which adds a layer of protection. The company is also subject to capital adequacy requirements enforced by its regulators, helping ensure financial stability and client fund security.
Which FXCM Entity Is Not Regulated?
Stratos Global LLC operates under the FXCM brand name; however, it is important to note that this particular entity does not fall under the regulatory supervision of prominent financial authorities such as the Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), or the Financial Sector Conduct Authority (FSCA). Prospective clients and users considering engaging with this entity should be fully aware that it functions independently of the safeguards and investor protections that are typically enforced by these well-established and top-tier regulatory bodies.
Pros
- FXCM regulation is solid — they're licensed by trusted bodies like the FCA and ASIC.
- FXCM trading platforms like Trading Station and MT4 are stable and easy to use.
Cons
- FXCM limited instruments — mainly forex and CFDs, not much else.
- FXCM inactivity fee kicks in if you don’t trade for a while — annoying for casuals.
- FXCM regulatory issues in the past raise questions despite current licenses.
Trust and Safety
Trust and Safety
Regulations: FCA, ASIC, FSCA, ACPR, BaFin, CONSOB
Trust and safety are paramount at FXCM, and the broker is committed to providing a secure, regulated, and transparent environment for its users. As a company that facilitates real-money transactions for traders across the globe, FXCM understands the need for rigorous security measures to protect client funds, personal data, and trading activities. This focus on security is crucial in an industry where unreliable or unregulated brokers could pose risks to traders. FXCM maintains strict compliance with global regulatory standards, undergoes regular audits, and partners with trusted financial institutions to mitigate risks such as fraud, hacking, and the misuse of client funds. In addition to regulatory adherence, FXCM employs advanced encryption, firewalls, and multi-factor authentication (where applicable) to safeguard its platform and protect client information.
Is FXCM Regulated?
Yes, FXCM is regulated by several prominent financial authorities worldwide. In the United Kingdom, FXCM is regulated by the Financial Conduct Authority (FCA), one of the leading regulatory bodies known for its strict guidelines on client fund protection, transparency, and capital adequacy. In Australia, FXCM is supervised by the Australian Securities and Investments Commission (ASIC), which enforces high standards for consumer protection and regulatory compliance. In South Africa, FXCM is licensed by the Financial Sector Conduct Authority (FSCA), ensuring that local traders benefit from regulatory oversight that aligns with global standards.
In addition to these major regulators, FXCM may hold licenses in other jurisdictions to serve its global clientele. Being regulated by multiple financial authorities means that FXCM must adhere to high operational and financial standards, including maintaining sufficient liquidity, complying with routine audits, and following anti-money laundering (AML) rules. For potential clients, the fact that FXCM is regulated by several reputable financial bodies serves as a strong indicator of the company’s commitment to upholding high standards of integrity and providing a safe trading environment.
Is FXCM Safe?
FXCM takes several important steps to ensure the safety of its clients. The broker employs a combination of solid business practices, sound fund management policies, and robust cybersecurity measures to protect clients' funds and sensitive information. One of the key safety measures is the segregation of client funds, which ensures that traders' deposits are kept separate from FXCM’s operational funds. This separation reduces the risk of client funds being used for any other purpose. These segregated accounts are held at reputable financial institutions, and in certain regions, FXCM offers negative balance protection, ensuring that clients cannot lose more than the amount they have deposited.
On the technology side, FXCM uses encryption, secure firewalls, and continuous system monitoring to safeguard its platform. The company also conducts regular penetration tests and security audits to identify and fix vulnerabilities. FXCM provides transparency about the risks associated with leveraged trading, ensuring that traders are fully aware of the potential gains and losses before making decisions. By combining these protective measures—fund segregation, advanced cybersecurity, and clear risk disclosures—FXCM strives to create a safe and secure trading environment for traders at all experience levels.
Trading Platforms
Trading Platforms
Web | MetaTrader 4 | TradingView | NinjaTrader | Trading Station | FIX API
Visit PlatformsFXCM Tradable Instruments Description
At TopFxRanking, we aim to provide traders with clear, unbiased insights into the tools and platforms offered by top brokers in the industry. FXCM stands out for its wide range of trading platforms, each designed to support different levels of experience and trading strategies. Whether you're a beginner looking for an intuitive interface or an advanced trader seeking powerful analytics and automation, FXCM provides flexible options to suit your needs. The following is an overview of the key platforms available through FXCM, highlighting their core features and how they can support your trading goals.
FXCM TradeStation
FXCM's Trading Station is the broker’s proprietary platform that caters to both beginner and advanced traders. It supports trading in forex, indices, commodities, and cryptocurrencies. With customizable layouts, one-click trading, and chart-based order execution, it offers a comprehensive experience for trading multiple instruments. Traders can also leverage automated strategy backtesting directly on the platform.
FXCM MetaTrader 4 (MT4)
MT4 (MetaTrader 4) on FXCM offers a powerful and flexible trading platform for forex, indices, and commodities trading. It supports an extensive range of technical indicators, charting tools, and Expert Advisors (EAs) for automated and algorithmic trading. With its widespread popularity, customizable features, and seamless execution, MT4 on FXCM is the ideal choice for traders aiming to develop and execute advanced trading strategies across multiple financial instruments.
FXCM TradingView
FXCM offers seamless integration with TradingView, providing traders with access to an extensive suite of advanced charting tools directly through the TradingView platform. This integration allows users to place and manage trades without needing to switch between platforms, enabling a more streamlined and efficient trading experience.
Through this connection, traders can engage in both forex and CFD trading, taking advantage of TradingView’s visually intuitive interface, real-time data, and customizable charting features. In addition, the integration allows users to benefit from TradingView’s vibrant community of analysts and traders, who share insights, strategies, and market commentary, making it easier to manage trades across a variety of asset classes.
FXCM Capitalise AI
Capitalise AI gives traders the ability to automate their trading strategies across a wide range of financial instruments, including forex, stocks, and Contracts for Difference (CFDs), all without the need to write a single line of code. By using a natural language interface, Capitalise AI allows users to create, test, and execute rules-based trading strategies simply by typing out their desired conditions in plain English.
This intuitive approach makes the platform particularly beneficial for traders who prefer a hands-free, logic-driven trading experience. Whether you are an experienced trader looking to streamline your process or someone new to automation, Capitalise AI offers a powerful solution for implementing consistent, automated strategies across multiple markets.
FXCM QuantConnect
QuantConnect is a powerful algorithmic trading platform that provides support for trading a wide range of FXCM’s financial instruments through a professional-grade, feature-rich integrated development environment (IDE). Designed for traders and developers seeking advanced capabilities, QuantConnect is built on the open-source Lean engine, which forms the core of its infrastructure.
This platform enables users to both backtest and deploy live trading strategies across forex and Contracts for Difference (CFDs), using popular programming languages such as C#, Python, and others. By combining flexibility, speed, and precision, QuantConnect offers a comprehensive environment for those looking to develop, test, and execute algorithmic strategies with a high level of control and customization.
FXCM AgenaTrader
AgenaTrader is a sophisticated trading platform that delivers institutional-grade tools and multi-asset support, specifically designed to meet the needs of professional traders. It offers an extensive suite of advanced features, including high-level charting capabilities, comprehensive order management functions, and powerful automation tools.
These features make AgenaTrader particularly well-suited for executing and managing complex trading strategies with precision and efficiency. The platform seamlessly supports a wide range of tradable instruments available through FXCM, including forex, stock indices, and commodities, enabling traders to operate across multiple markets within a single, integrated environment.
Other Platforms at FXCM
FXCM also offers support for a diverse selection of specialized trading platforms that are specifically tailored to accommodate niche strategies and individual trading preferences. These platforms are designed to meet the unique requirements of traders who seek customized tools and features for their specific approach to the markets.
Many of these platforms come equipped with distinctive analytical capabilities, providing advanced insights and data visualization to support informed decision-making. Additionally, they often include mobile compatibility, ensuring that traders can access FXCM’s complete range of tradable instruments—including forex, indices, and commodities—from virtually anywhere, whether on a desktop or a mobile device.
Tradable Instruments
Tradable Instruments
Instruments: Currencies, Crypto, Indices, Metals, Energies, Softs
FXCM Currency Pairs
FXCM provides traders with an extensive and diverse selection of currency pairs, catering to those who are interested in engaging with the global foreign exchange market, which is recognized as the largest and most liquid financial market in the world. This comprehensive offering includes major currency pairs such as the Euro against the US Dollar (EUR/USD) and the US Dollar against the Japanese Yen (USD/JPY), which are among the most heavily traded and closely monitored pairs in the industry. In addition to these major pairs, FXCM also supports trading in commodity currency pairs, including the Australian Dollar against the US Dollar (AUD/USD) and the New Zealand Dollar against the US Dollar (NZD/USD), which are often influenced by global commodity trends. Furthermore, the platform features a variety of cross currency pairs, such as the Euro against the British Pound (EUR/GBP) and the Euro against the Japanese Yen (EUR/JPY), offering even more options for strategic trading. These currency pairs are characterized by high levels of trading activity and liquidity, which typically result in competitive, tight bid-ask spreads and substantial market depth, enhancing the overall trading experience.
FXCM Shares
With FXCM, traders have the opportunity to access and gain exposure to international equity markets by trading the shares of prominent companies that are listed on major United States stock exchanges. This selection includes a wide range of highly recognized and influential firms, such as leading technology corporations, widely used e-commerce platforms, and forward-thinking service providers known for their innovation and market impact. By offering share Contracts for Difference (CFDs), FXCM enables traders to implement a variety of flexible trading strategies. These strategies can include taking long positions to benefit from potential price increases or short positions to capitalize on expected price declines, all without the need to own or take physical possession of the actual underlying shares. This approach allows for dynamic participation in the equity markets while maintaining flexibility in trading style and market direction.
FXCM Indices
At FXCM, index trading provides clients with the ability to access and trade a selection of major global stock market indices, including prominent and widely recognized benchmarks such as the US30, which tracks the Dow Jones Industrial Average; the NAS100, which follows the top 100 non-financial companies listed on the NASDAQ exchange; and the GER30, which represents the performance of 30 leading blue-chip companies traded on Germany’s Frankfurt Stock Exchange. These index instruments offer traders the opportunity to speculate on the collective performance of groups of stocks that are representative of key global economies and significant industry sectors. Rather than focusing on the price movements of individual shares, traders can engage with entire markets through indices, making it possible to capture broad economic shifts and sector trends. Index trading is particularly well-suited for individuals who wish to take advantage of fluctuations in market sentiment and macroeconomic developments across major regions such as the United States, various European nations, and leading economies in Asia.
FXCM Commodities
At FXCM, index trading provides clients with the ability to access and trade a selection of major global stock market indices, including prominent and widely recognized benchmarks such as the US30, which tracks the Dow Jones Industrial Average; the NAS100, which follows the top 100 non-financial companies listed on the NASDAQ exchange; and the GER30, which represents the performance of 30 leading blue-chip companies traded on Germany’s Frankfurt Stock Exchange. These index instruments offer traders the opportunity to speculate on the collective performance of groups of stocks that are representative of key global economies and significant industry sectors. Rather than focusing on the price movements of individual shares, traders can engage with entire markets through indices, making it possible to capture broad economic shifts and sector trends. Index trading is particularly well-suited for individuals who wish to take advantage of fluctuations in market sentiment and macroeconomic developments across major regions such as the United States, various European nations, and leading economies in Asia.
FXCM Tradable Assets Summary
FXCM delivers a comprehensive trading environment by offering access to a variety of asset classes. Whether you are a forex trader looking for tight spreads and liquidity, a stock enthusiast seeking volatility in top US equities, a macro trader speculating on global indices, or a commodity trader targeting market shifts in oil or metals, FXCM’s range of instruments provides broad market access and diverse strategy potential—all in one platform.
Account Types
Account Types
FXCM Account Type
FXCM offers a range of account types to accommodate different trading preferences, volumes, and client profiles. These account options vary in terms of features such as pricing models, access to support, fee structures, and intended user types. Understanding the differences between these accounts can help prospective traders or businesses determine which option aligns best with their trading objectives and operational needs.
Standard Account
The Standard Account is aimed at individual traders who engage in retail trading across a broad spectrum of financial markets. It provides access to instruments including foreign exchange (forex), major global indices, commodities like gold and oil, and selected cryptocurrencies. Users can operate through popular trading platforms such as FXCM’s Trading Station, MetaTrader 4 (MT4), and TradingView, offering flexibility in how trades are executed and analyzed. This account type does not typically feature volume-based pricing or additional support tiers, making it more suitable for general-purpose trading.
Active Trader Account
The Active Trader Account is structured for individuals or entities that trade in higher volumes on a consistent basis. It includes lower spreads compared to the Standard Account, which may benefit those with frequent or large transactions. Additionally, account holders typically receive access to enhanced customer support, including a dedicated support team. This account may also offer other perks, such as API trading options or customized trading solutions. It is better suited for experienced traders or professionals who require a cost-efficient and scalable environment.
Interest-Free Account
This account type is designed for traders who prefer or are required to avoid interest-based charges, such as overnight rollover or swap fees. Often chosen for religious or ethical reasons, the Interest-Free Account accommodates these needs by modifying the fee structure while maintaining access to the same trading instruments and platforms as other account types. Traders should be aware that while interest is not charged, other administrative fees may apply in place of traditional swap costs, depending on the trading activity and duration of held positions.
Corporate Account
Corporate Accounts are intended for institutional clients or businesses that plan to trade through a legal corporate structure. These accounts require specific documentation, such as a Certificate of Incorporation, Articles of Organization, and potentially proof of shareholder or director identities. The account structure may allow for additional operational controls, such as multiple user access or accounting integration. This option is best suited for companies that are actively engaged in trading or asset management as part of their business model.
Opening any FXCM account involves an online application process conducted through the company’s official website. Applicants must meet verification requirements before the account is activated and trading can begin. The specific requirements and approval time may vary depending on the account type and the applicant's jurisdiction.
Deposits and Withdrawals
Deposits and Withdrawals
FXCM Deposit and Withdrawals Description
FXCM provides an extensive and reliable range of methods for both depositing and withdrawing funds, ensuring that traders from around the globe can manage their financial transactions with confidence. The platform supports a combination of traditional and modern payment solutions, including conventional bank transfers, credit and debit card payments, and widely used e-wallet services. These options are tailored to offer both security and convenience, allowing clients to move their funds efficiently and effectively. FXCM is committed to offering a smooth transactional experience, which is reflected in its straightforward fee policies and prompt processing times designed to minimize any delays or uncertainties.
FXCM Deposit Options and Fees
Clients depositing funds into their FXCM trading accounts can choose from a diverse selection of payment methods. These include bank transfers, which offer a familiar and secure method of funding; credit and debit card payments via Visa and Mastercard; and digital alternatives such as Open Banking and Rapid Transfer. FXCM also accommodates modern digital wallets, including PayPal, Google Pay, Apple Pay, Neteller, and Skrill. While FXCM does not levy any deposit fees of its own, clients should be aware that fees might be imposed by third-party institutions such as intermediary banks or payment processors involved in the transaction. Most deposits are completed either instantly or within one business day, with the actual time frame depending on the specific payment method selected by the user.
FXCM Withdrawals Options and Fees
Withdrawals through FXCM are designed to offer the same level of convenience and consistency as deposits, allowing clients to access their funds using the same methods they used to fund their accounts. This includes the ability to withdraw via bank transfers, as well as using major credit and debit cards such as Visa and Mastercard. Additionally, electronic payment systems like PayPal, Neteller, and Skrill are available for withdrawals, providing a seamless experience for those who prefer digital wallet solutions.
While FXCM strives to keep transaction costs low, it is important to note that withdrawal fees may apply, particularly in the case of bank wire transfers. Clients should be aware that these fees are dependent on the chosen method and may affect the total amount received. As for processing times, the duration required to complete a withdrawal depends on the specific method selected. Generally, clients can expect the withdrawal process to take anywhere from one to five business days, with exact timings varying based on the financial institutions and systems involved.
Skrill
UnionPay
GooglePay
Poli
Fees and Commissions
Fees and Commissions
Understanding a broker's fee structure is essential for assessing its overall cost-effectiveness. FXCM offers a commission-free trading model, relying solely on spreads to generate revenue from trades. This approach can be attractive for traders who prefer transparent pricing, but the competitiveness of the spreads depends heavily on account type and trading volume.
FXCM Trading Fees
FXCM employs a spread-only fee model, meaning traders do not pay additional commission fees when opening or closing positions. The total cost of a trade is embedded in the spread – the difference between the bid and ask prices. While this model simplifies cost calculations, the effective expense to the trader varies based on the spread level, which differs across account types and currency pairs.
FXCM Spreads
The spreads at FXCM are generally in the average range, though certain offerings are below industry standards:
- Standard Account: The average EUR/USD spread is approximately 0.78, which is lower than the industry average of 1.08.
- Mini Account: Offers a higher average EUR/USD spread of 1.38, which may reduce cost-efficiency.
- Active Traders: Eligible clients may receive VIP discounts, maintaining spreads around 0.78 for EUR/USD with reduced all-in costs.
An example of FXCM's major currency pair spreads (standard account level):
FXCM’s fee structure is more favorable for frequent or high-volume traders who can benefit from tighter spreads through the Active Trader program. However, for casual or mini account users, the spreads may be less competitive than other brokers offering raw spread plus commission models.
FXCM Non-Trading Fees
FXCM maintains a relatively light non-trading fee structure. There are no deposit fees and no direct withdrawal fees for standard methods. However, traders should be aware of the following:
- Inactivity Fee: An inactivity fee may apply if an account remains dormant for a set period (typically 12 months).
- Currency Conversion Fee: Applicable when trading instruments priced in a different currency from the account base.
- Third-party Fees: Banks or payment processors may charge additional fees for withdrawals or transfers, even if FXCM does not.
In general, FXCM’s non-trading fees are minimal and transparent, aligning with industry norms.
Bonuses and Promotions
Bonuses and Promotions
Fuel your FXCM trading account and kick-start your trading journey with a generous welcome bonus of up to $500. TopFxRanking is excited to share this limited-time offer for new FXCM clients.
How It Works
- Open an FXCM account and complete the registration for the promotion by submitting the required form.
- Deposit funds into your new account within the specified time frame after activation to qualify for a bonus.
- Receive your bonus within 14 business days of making your deposit.
Bonus Tiers
Don't miss your chance to maximize your initial deposit. The sooner you fund your account, the higher the reward!
*Bonus is calculated based on the initial deposit amount and the time of deposit after account activation.
Education
Education
TopFxRanking recognizes FXCM as a top-tier forex broker that places strong emphasis on trader education and empowerment. Whether you're just starting out or looking to refine your strategies, FXCM provides a well-structured and in-depth educational ecosystem designed to help traders grow their knowledge, improve their decision-making, and navigate the financial markets more confidently. The educational content is organized into four core sections:
FXCM Education
- Become a Better Trader: This section is tailored for traders who want to elevate their trading capabilities through structured learning. It includes expert tips, educational videos, and articles that cover trading psychology, risk management, and technical analysis. The goal is to help traders avoid common pitfalls and cultivate a disciplined trading mindset.
- What is Forex? Perfect for beginners, this section breaks down the basics of forex trading in a simple and digestible format. It explains key concepts such as currency pairs, pips, leverage, and market hours, helping new traders build a solid foundation before they begin trading live markets.
FXCM Trading Guides
- Learn Forex Trading: FXCM offers step-by-step tutorials for understanding how forex markets operate. These guides cover essential topics such as placing orders, reading charts, using indicators, and implementing basic strategies. They are designed to take the mystery out of forex trading and provide a clear path to competence.
- New to Forex: Aimed at complete newcomers, this guide walks users through the very first steps of their trading journey. It includes helpful glossaries, introductory videos, and platform tutorials, ensuring that traders feel confident before entering a live environment.
- Successful Traders: This section analyzes the habits and techniques of consistently profitable traders. It provides real-world examples and case studies, allowing users to learn from proven strategies and incorporate effective practices into their own routines.
FXCM Trading Tools
- Market Scanner: The Market Scanner tool helps traders identify potential opportunities by scanning the markets for technical patterns, price movements, and trading signals. It is an excellent resource for saving time and improving trade setup analysis.
- FXCM Plus: This premium resource offers access to expert trading signals, technical analysis, and market insights. It is designed for traders who want a data-backed approach to decision-making, with actionable information delivered in real time.
- eFXplus Access: eFXplus provides institutional-level forex research and market intelligence. Ideal for advanced traders, it includes insights from leading global banks and offers a competitive edge in strategic planning and execution.
- Trading Apps: FXCM supports a range of mobile and desktop trading applications, giving users the flexibility to trade on the go. These apps are equipped with intuitive interfaces, advanced charting features, and real-time updates for an optimal trading experience.
FXCM Research
- Economic Calendar: Stay informed with FXCM’s real-time economic calendar, which tracks key events such as central bank meetings, employment reports, and GDP releases. Understanding these events helps traders anticipate volatility and plan accordingly.
- Live Forex Charts: FXCM offers powerful charting tools that allow traders to analyze currency pair movements over various time frames. These charts are interactive, customizable, and suitable for both technical and fundamental analysis.
- Trade Volatility: This feature teaches traders how to take advantage of market volatility using proper risk strategies. It includes tutorials on how to use volatility indicators and how to position trades in high-movement environments.
Overall, FXCM's educational resources provide a well-rounded learning environment that caters to traders of all experience levels. Whether you're a beginner exploring forex for the first time or an advanced user looking to refine your edge, FXCM—featured here on TopFxRanking—offers tools and knowledge to support your success in the markets.
Allowed Countries
Allowed Countries
FXCM does not accept clients from a number of countries due to regulatory restrictions and internal compliance policies. Below is a list of the countries where residents are currently not eligible to open an account with FXCM:
- Afghanistan
- Belarus
- Brazil
- Burundi
- Canada
- Central African Republic
- Cuba
- Iran
- Ivory Coast
- Japan
- Liberia
- Libya
- New Zealand
- North Korea
- Russia
- Singapore
- South Korea
- Sudan
- Syria
- Turkey
- Ukraine
- United States
- Vanuatu
- Virgin Islands
- Zaire (Democratic Republic of the Congo)
- Zimbabwe
This information is based on the latest publicly available data from FXCM. Traders considering this broker are advised to review their eligibility directly with FXCM or through the official FXCM website to confirm if account registration is possible from their country of residence.
Excluded Countries
United States
Customer Support
Customer Support
FXCM provides a range of contact options to assist clients and prospective traders with inquiries related to its trading platform, account services, and technical support. These methods include traditional phone support, digital messaging channels such as SMS and WhatsApp, email correspondence, and a live web chat function. Whether users are looking to speak directly with a representative, submit documents, or get immediate assistance, FXCM ensures there are multiple ways to reach its support team. Each contact method is designed to serve different communication preferences and levels of urgency, offering accessibility to both local and international users. Below is a detailed overview of the available contact options with corresponding information.
Request a Call Back
FXCM offers a call-back request service for individuals interested in their trading platform. In accordance with current regulatory standards, only users who are over the age of 18 are eligible to use this feature. To initiate the process, potential clients are required to fill out a dedicated request form. This form can be accessed through the official FXCM website by clicking on the designated button. Once submitted, a representative may contact the user directly to discuss services or answer inquiries related to account setup and trading options.
Phone Contact
For clients and interested individuals who prefer direct voice communication, FXCM provides several telephone contact options. The main customer service line for the United Kingdom is +44 207 398 4069. This number can be used for general queries, account assistance, or technical support. Additionally, FXCM maintains a network of international phone numbers to serve clients across different regions. These numbers are listed on the FXCM website under their international offices section. Please note that phone charges may apply based on your location and carrier.
SMS Message
FXCM supports communication via SMS for clients who prefer text-based contact. Messages can be sent directly to +44 7537 432259. This method is suitable for sending quick inquiries or requesting basic information. However, it is important to consider that data and message rates may apply depending on your mobile plan and geographic location. Clients should check with their mobile service providers before using this contact method to avoid unexpected charges.
Clients looking for a convenient and widely used messaging platform can also reach FXCM via WhatsApp. Inquiries can be sent to +44 20 7398 4063. This method allows users to send and receive messages without the need for traditional SMS, potentially reducing costs when using Wi-Fi. WhatsApp contact is often used for informal questions, updates, or to request follow-up from the support team. However, users should ensure they are using the correct number to avoid miscommunication.
FXCM handles general and account-specific inquiries through email. Clients can contact the support team at [email protected]. This method is suitable for sending detailed questions, attaching documents, or discussing account information securely. Response times may vary depending on the nature of the inquiry, but email remains a reliable method for maintaining a record of communication and receiving support in writing.
Live Web Chat
For immediate assistance, FXCM offers a live web chat feature on their website. This tool enables users to initiate a conversation with customer service agents. However, it is important to note that the initial contact in the chat is made with an automated bot. While the bot can handle basic queries, it may not provide satisfactory answers to more complex or account-specific issues. Users seeking detailed assistance are encouraged to escalate the chat to a human representative or use another contact method such as email or phone.
International Offices
FXCM maintains multiple international offices to support its global clientele. Each office has its own dedicated contact number and operates under local regulatory guidelines. A complete and up-to-date list of these offices, along with their respective phone numbers and addresses, is available on FXCM's official website. Clients are advised to refer to this list when seeking localized support or services specific to their region.
Customer Service
For any form of customer support, including technical assistance, account help, or general information, clients can contact the FXCM UK customer service center at +44 207 398 4069. This number serves as the primary point of contact for most customer-related needs and is staffed during regular business hours. Clients should prepare relevant account details when calling to ensure a smoother and more efficient support experience.
Broker Name: FXCM
Broker Type: STP, ECN
Country: England
Operating since year: 1999
Regulations: FCA, ASIC, FSCA, ACPR, BaFin, CONSOB
Phone: 0800 145 6477
Email: [email protected]
Address: 20 Gresham Street, 4th Floor, London EC2V 7JE, United Kingdom
Broker status: Active
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